Time of Hire

The standard length of hire is a standard 5 hours, and if additional hours are required, we request you to contact us directly and ask for a quote. All the prices you will get quoted will include delivery, setup, and GST charges.

Ground surface 

It is a requirement for Melbourne Amusement Hire that you inform us prior to the event you are to arrange what type of surface you would like for us to setup on. We would have to be informed of this matter because we need to prepare the correct equipment to secure all the items, including the inflatables. If you cannot setup the items on the day of the event because of misinformation and miscommunication regarding the ground surface, we will be charging a cancellation fee to cover the costs.

Power 

We supply the power leads of a standard length, and if you need something longer, we suggest that you inform us regarding the same. Generators will cost you extra money depending on the situation and the kind of amusement machines you are hiring.

Travel 

We have a standard delivery zone, and beyond that will cost you an extra amount. If you are unsure whether your neighbourhood falls within our regular delivery zone, please contact us and ask our representative the questions you have regarding this.

Booking fee 

After we have received your booking request, a 20% deposit has to be made for confirming your booking, and this amount will be non-refundable. Payment options will include Visa, MasterCard, EFT or Cheque.

Balance 

All of the bookings must be paid for in full and that too on or before the day of the event. The payment options, in this case, will include cash, Visa, MasterCard, EFT, or Cheque. If you can only pat after the event, then prior arrangements regarding the same can be made, but you will have to talk to our representatives regarding this and find out the most suitable solution to this. We are happy to come to a solution that works for both parties in the best possible way.

Cancellation 

The deposits won’t be refunded for the cancelled bookings. We will be doing our best to minimise the cost if the event needs to be cancelled, but there are rules in place you should know about. You are also to note that if the cancellation is happening on the day of the event, we will still be requiring a full payment. All the bookings and booking fees can be transferred to a different date if needed, but this has to be done before the event is to occur. The timeline has to be within 24 months of the event the client is changing from. The change, though, will be subject to the availability of items and staff.

Bad weather 

In the case of bad weather, you should inform Melbourne Amusement Hire within 24 hours before the event is due to begin if you wish to postpone. All the payments made regarding this booking can be transferred to another booking with Melbourne Amusement Hire within a 24-month period and will be subject to availability. If during or prior to an event it becomes unsafe to operate a piece of equipment due to changing weather conditions, Melbourne Amusement Hire may have to stop operation of the rides and equipment for any period. Please remain advised that, even in such a case, full payment will still be required.