Terms and Conditions

Time of Hire

The standard hire period is 5 hours. For extended hire, please contact us for a quote. Prices include delivery, setup, and GST.

Ground Surface

You must inform us in advance about the ground surface type for proper setup equipment. Failure to provide accurate details may result in cancellation fees if setup cannot proceed on the day.

Power

We supply standard-length power leads. If longer leads are needed, please let us know. Generators are available at additional cost depending on the ride type and situation.

Travel

Standard delivery is included within our service zone. Locations outside this area may incur extra travel costs. Contact us to confirm your area.

Booking Fee

A 20% non-refundable deposit is required to confirm bookings. Payment methods include Visa, MasterCard, EFT, or Cheque.

Balance

Full payment is due on or before the event day via Cash, Visa, MasterCard, EFT, or Cheque. Post-event payments can be arranged in advance with our team.

Cancellation

Deposits are non-refundable. Full payment is required for cancellations on the event day. Bookings can be transferred to another date within 24 months, subject to availability of equipment and staff.

Bad Weather

If postponing due to weather, notify us at least 24 hours in advance. Payments can be credited toward another event within 24 months, subject to availability. If weather conditions make it unsafe to operate during the event, we may stop equipment use, but full payment will still be required.